Today's businesses are racing to incorporate new technology at every level. While this is a necessary part of being successful in the modern business world, it is only a part. Without the additional considerations of people and processes, ultimately, new technology can create a burden that will drag businesses down.
People are the core to every successful business. It is easy to forget that it is a rare individual that embraces change. Generally, change creates fear and uncertainty for employees. Understanding and managing this is fundamental to successfully implementing technology into a business. Transparency, training, user input, commitment, and effective communication are all keys to successfully implementing any new technology.
Business processes will change when implementing new technology. If the technology is designed to mirror, as much as possible, existing business processes, this will require minimal training and process management. If the technology is truly new, this requires change management, commitment at all levels of the business, and buy-in from the employees that will be working with the new technology. All new technology is a change and, as such, requires management to be successful.
Seeking out and implementing new technology is of paramount importance to today's businesses. Managing people and processes with technology changes are the keys to success.