MANAGING PEOPLE, processes AND technology

about

Everything is theoretically impossible, until it is done. Robert Heinlein
Extensive experience in creating and utilizing technology to meet developing business needs, reducing costs, improving product quality and customer service.

Skilled at analyzing complex problems and devising creative solutions in a team environment.

Proven ability to build customer and vendor relationships and communicate effectively.

If you are looking for exceptional, getting the most from the IT world, and improve profitability across your entire company, let's talk.

experience timeline

  1. -
    Rural Carrier, USPS
  2. -
    IT Consultant, Independent
  3. -
    Senior Product Manager, Cascade Engineering
  4. -
    Lead Operator, Sysco Food Services
  5. -
    IT Supervisor, Sysco Food Services
  6. -
    System Analyst, Sysco Food Services
  7. -
    Service Delivery Manager, IBM
  8. -
    Project Manager, IBM
  9. -
    Business Owner, Crippin Consulting
  10. -
    Project Leader, Cascade Engineering

Proudest Accomplishment

Led team to create a cloud based work and asset management tool improving team productivity

detailed work experience

  • Rural Carrier Associate
    mail sorting and distribution
  • Independent Contractor
    Project management, inventory Management, Wireless network management
  • Lead Operator
    lead computer operations team to support core business systems
  • IT Supervisor, Sysco Food Services
    Training and supervising computer operations team while improving operational procedures and support
  • System Analyst, Sysco Food Services
    Design and implement automated IT solutions and provide primary technical support and analytics
  • Service Delivery Manager, IBM
    ensure that customer service expectations are being met and providing primary contact for any issues
  • Project Manager, IBM
    Project management for external customer IT systems upgrades and new systems implementation
  • IT Consultant, DBA
    teaching businesses to fully utilize technology improving operations and reducing costs
  • Project Leader, Cascade Engineering
    Handle project planning and execution for new and existing technology systems implementation
  • Senior Product Manager, Cascade Engineering
    Conceptualize, develop, implement, and continually improve new technology to meet business needs

Education Highlights

  • Doctorate Degree Supervisory Educational Certification
    SYSCO FOOD SERVICES
  • 2 Years towards Bachelor Degree of Science in Engineering (B.S.E.)
    Grand valley state university
  • Communications and Productivity
    dale carnegie, franklin covey, dale pryor
  • Management and Leadership
    Davenport University
  • Associates Degree Science
    lake michigan college, highest honors
  • Associates Degree Business Administration
    Lake michigan college, Highest honors

Quotes

  • Hunter S. Thompson
    Anything worth doing, is worth doing right.
  • Isaac Azimov
    the true delight is in the finding out rather than in the knowing.
  • Steve Jobs
    it's not faith in technology.  it's faith in people.
  • Allan F. Mogensen
    Work smarter, not harder.
  • Albert Einstein
    we cannot solve our problems with the same thinking we used when we created them.
  • Dale Carnegie
    the successful man will profit from his mistakes and try again in a different way.

work and asset management

  • 1M+
    assets serviced annually
  • 50%
    support labor reduction
  • 90%
    error reduction

Skills

  • waterfall
  • MS-PROFESSIONAL
  • MS-sql, postgres, db2
  • T-sql, postgressql
  • SDLC
  • kanban
  • ux
  • agile
  • lean
  • scrum
  • business intelligence
  • budget management
  • technology implementation
  • data collection/analysis
  • technology development
  • risk management
  • scope managment
  • account management
  • customer support
  • user training
  • change management
  • process improvement
  • planning/prioritizing
  • Business Acumen
  • Relationship building
  • Communication

Questions & Answers

What are your long-term goals?
To make a positive impact on the people and the world around me.
What are you working on right now?
Finding a new opportunity that is challenging, enjoyable, and gives me opportunities to grow with good people around me.
What tools do you use?
My mind and the minds of the people around me. A tool is a tool, it's how you use them that makes all the difference.
Describe your greatest accomplishment.
Raising my children to be good people.
Who are your main influences?
My father. He taught me to believe in my abilities and to always be the best I can be.
Why did you choose your profession?
I've always been exceptional working with technology and seeing solutions to complex issues.

Links

Blog

Don't Think Outside the Box, Think Without the Box!

How many times have you heard the saying, “We need to think outside the box”? This is an indication that you are being asked to find a solution to an issue that has been unsolved for a while. It is a call for change! A call for something new and different! A challenge to rise above!

While these are all great motivational statements, the true challenge is to find a solution that works. To be truly able to find the best solution to an issue, you need to be open to all possibilities. So I say,...

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Location

Southwest Michigan, United States

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